Employee Communication 101: Creating a Positive Workplace Culture

  • Friday, December 01, 2017
  • 9:00 AM - 4:00 PM
  • Lower Level Community Room // Marshall Street Armory // 330 Marshall Street // Lansing MI 48912


  • Please contact klong@mnaonline.org if you need to confirm your membership with MNA

Registration is closed

Presented by Nonprofit Network in partnership with the Michigan Nonprofit Association



Effective verbal and nonverbal communication skills are essential as well as valuable in the workplace. Understanding how to communicate effectively and how to resolve conflicts can lead to a more productive environment. It takes awareness, training and the know-how to apply proven techniques to all kinds of situations to be an effective communicator. 

This workshop will be very interactive and will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and into the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings, and needs.

This full-day session includes a catered lunch. Registration opens at 8:30 am and the training will start promptly at 9:00 am

Session Goals 

This workshop will provide participants with an understanding of the following:

  • Your own style of handling conflict and how those with other styles handle conflicts
  • Communicating and working effectively across multi-generational lines
  • The key principles of effective communication
  • Using communication skills to address conflict
  • The resources available to assist in resolving conflict 
  • The importance of perceptions 
  •  Applying good listening skills in order to communicate with diplomacy, tact and credibility
  • The impact of stress on communication

Designed for

This training, designed for those who want to learn how effective communication can reduce conflict, is appropriate for board members and all levels of nonprofit staff.


Katena Cain, Nonprofit Management Consultant

Katena is a professional consultant skilled at helping diverse groups and communities think creatively and collaboratively. She empowers people to translate conflict and differences into creative breakthrough. She is a management consultant with Nonprofit Network where she works primarily with initiatives surrounding diversity, inclusion and equity, communication and board governance. At Nonprofit Network, Katena has established the L.E.A.D (Leadership Exploration Achieving Diversity) leadership program with the goal of training diverse leaders to provide meaningful representation in service to the community. Additionally, Katena has developed a diversity, inclusion and equity toolkit and curriculum to be utilized across the State.

Prior to coming to Nonprofit Network, Katena was in higher education where she served as an academic adviser and as the lead facilitator to Sisters of Strength, a service and leadership organization for women of color, at Jackson College. While in her leadership role with the Sisters of Strength, Katena supported, encouraged and assisted many women of color toward their efforts in achieving academic and professional success. Katena serves on the board of daVinci Institute and is a board committee member at Allegiance Health in Jackson, MI. She holds a Bachelor’s degree from Michigan State University, a Master’s degree in Organizational Management from Spring Arbor University, is a PhD candidate in Organizational Leadership at Grand Canyon University and is a certified Bridges Out of Poverty trainer.


Nonprofit Network Members - $70.00 

Additional registrants from same member organization - $60.00

Michigan Nonprofit Association Members - $70.00

Additional registrants from same member organization - $60.00


Nonmembers - $90.00

Please refer to our Cancellation Policy

Please Note: Nonprofit Network may videotape or photograph public events. Videos and photos are used solely for the promotional purposes of Nonprofit Network. Nonprofit Network will regard as confidential all non-public information obtained during the course of its professional assignments. Information given in a public setting has no expectation of confidentiality.


Nonprofit Network

2800 Springport Rd.
Jackson, MI 49202
Phone: (517) 796-4750

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