Effective verbal and nonverbal communication skills are essential as well as valuable in the workplace. Understanding how to communicate effectively and how to resolve conflicts, can lead to a more productive environment. It takes awareness, training and the know-how to apply proven techniques to all kinds of situations to be an effective communicator.
This workshop will be interactive and will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and into the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings, and needs.
This workshop will provide participants with an understanding of the following:
This training, designed for those who want to learn how effective communication can reduce conflict, and is appropriate for board members and all levels of nonprofit staff.
Nonprofit Network Members - $25.00
Guest of Members - $15
Nonmembers - $45.00
Additional registrants from same non-member organization - $30.00
Presented by -
Katena is a Management Consultant skilled at helping diverse groups and communities think creatively and collaboratively together. She empowers people to translate conflict and differences into creative breakthrough. Her passion is creating environments where individuals, teams, and organizations can transform and shift old ways of doing things.
Katena specializes in leadership and team development, board governance, strategic planning and communication. She is skilled in Cognitive Coaching, is a certified Bridges Out of Poverty trainer, and is a co-creator of a statewide Diversity, Inclusion and Equity toolkit. Her ongoing clients represent a broad range of groups, including police departments, local municipalities, schools, religious institutions, social services and human services.
Katena holds a Bachelor’s degree from Michigan State University, a Master’s degree in Organizational Management from Spring Arbor University, and a PhD in Organizational Leadership at Grand Canyon University
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