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Communication and Conflict Management Course (on Zoom)
Wednesday, July 17, 2024, 1:30 PM - 3:00 PM EDT
Category: Communications

(This Event is currently full! If you'd like to get on a waitlist please email [email protected] or you can fill-in the 2025 questionnaire, if we get enough people we'll repeat this course in Spring 2025.


*Communication and Conflict Management Course - Summer 2024
Communication, or lack thereof, is usually at the center of conflict within the workplace.  Awareness of styles and high-level skills around communication and conflict management help develop a work culture where engagement and creative and innovative thought are fostered and become commonplace.  Strong communication skills give us the necessary tools to follow a path of healthy communication instead of defaulting to a communication pattern in which we totally avoid difficult, yet necessary, conversations or dive right in and handle them badly.  This course provides an alternative.

By utilizing structured conversations to help increase participants’ awareness of their communication and conflict resolution styles as well as teaching skills to enhance the ability to communicate effectively the course will cover the following topics:

  • Navigating and mastering difficult and critical conversations
  • Conflict resolution styles
  • Communication styles
  • Seven levels of listening
  • Listening barriers
  • Empowering questions
  • Disempowering questions

The information is geared for all staff who are seeking to increase and improve their interactions with peers, volunteers, donors, and other organizational stakeholders. All materials are provided.

Sessions – A total of seven course sessions are held once monthly over seven months.  The first and seventh sessions are 60 minutes in length and sessions two through six are 90 minutes each.

The cohort will be created with no more than 8 people per group.  Groups will form and meet beginning late Spring/early Summer 2024.  Meeting day and time will be based on the information provided by participant survey results.  Each session, excluding the first and last (60 minutes each), will last 1.5 hours.

*2024 Communication and Conflict Management Course Calendar: (Online-on Zoom) Dates confirmed. *Please fill out our survey space is limited.
We're starting in July
Session one: July 17th - 1:30 PM to 3 PM - 1.5 Hour - Introductions

Session two: August 14th - 1:30 PM to 3 PM 
Session three: September 18th - 1:30 PM to 3 PM
Session four: October 16th - 1:30 PM to 3 PM
Session five: November 13th - 1:30 PM to 3 PM
Session six: December 11th - 1:30 PM to 3 PM
Session seven: January 15th, 2025 - 1:30  PM to 2:30 PM Wrap up

 *How This Works
Please be sure to fill out the 2 minute questionnaireCommunication and Conflict Management Course Survey.  Survey results will determine exact days and times of the sessions,
   The Communications Course will then get started once we have a cohesive group of 6 and no more than 8 people. A minimum of 6 participants is required to be the most beneficial so the start date/week may vary some until we have the minimum number of participants

   After informal phone interviews with each of you and times and dates are established, communications sessions will meet monthly and will last 1 - 1.5 hours. Groups will meet for 7 online sessions (1 meet and greet + 5 sessions) and this will expand over 6 to 7-months, each group facilitated by our Capacity Building Consultant, Sharon Castle

Participation cost is $799 for NN members and $899 for non-members.


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Contact: [email protected]